Fenra Terms of Service
Last updated: 25.01.2026
These Terms of Service ("Terms") govern access to and use of Fenra, the web application and related services available at fenra.io (the "Service"). The Service is offered by O.D. Hechim ("Company," "we," "us," or "our").
By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Definitions
- "Fenra" means the Service provided at fenra.io and the Fenra application available at app.fenra.io, including any related subdomains and associated services.
- "Customer" means the entity, organization, or individual that registers for or uses the Service.
- "User" means an individual authorized by a Customer to use the Service, including Owners, Admins, and Viewers.
- "Organization" means the workspace created for a Customer within Fenra.
- "Customer Data" means data submitted to the Service by or on behalf of Customer, including LLM transaction payloads, usage metrics, metadata, and configuration information.
- "API Key" means a credential generated within the Service for ingestion of LLM transactions.
- "Third Party Services" means services not controlled by us that integrate with Fenra, including LLM providers and infrastructure vendors.
- "Documentation" means any user guides or help content we provide for the Service.
- "Company" means O.D. Hechim and any successor entity, affiliate, or assignee that operates the Service, including after a reorganization, merger, acquisition, or asset transfer.
2. Who We Are. How to Contact Us
The contracting party is Company.
Contact:
- Email: support@fenra.io
- Business address: Sarajevo 71000, Bosnia and Herzegovina
3. Eligibility and Authority
You must be at least 18 years old and able to form a binding contract. If you use Fenra on behalf of an entity, you represent that you have authority to bind that entity to these Terms.
4. Accounts, Registration, and Access Controls
4.1 Registration and Email Whitelist
Registration is email based and may be restricted via an administrator controlled whitelist. We may accept, reject, or revoke registration access at any time.
4.2 Authentication and Security
Fenra uses authentication mechanisms that may include third party authentication providers. You are responsible for maintaining the confidentiality of credentials, safeguarding API Keys, and for all activities that occur under your account.
4.3 Roles and Permissions
Fenra supports role based access controls, including OWNER, ADMIN, and VIEWER roles. Customer is responsible for assigning roles and ensuring Users act within granted permissions.
4.4 Suspicious Activity
We may suspend or restrict access if we believe an account, API Key, or activity poses a security risk, violates these Terms, or may harm Fenra, other customers, or third parties.
5. Service Description and Intended Use
Fenra helps Customers track, analyze, and manage costs and usage associated with LLM APIs across multiple providers. Fenra may ingest transaction information asynchronously and compute analytics and cost estimates based on pricing configurations.
Fenra is provided for informational and operational tracking purposes. Fenra does not provide legal, accounting, tax, or financial advice.
6. Customer Data and Responsibilities
6.1 Customer Data Ownership
As between the parties, Customer retains all rights in Customer Data. We do not claim ownership of Customer Data.
6.2 Your Responsibilities
Customer is responsible for:
- The accuracy, quality, and legality of Customer Data.
- Ensuring Customer Data does not include personal data or other sensitive data unless you have the lawful basis and rights to submit it.
- Configuring metadata and filters in a manner that complies with applicable law and internal policies.
- Maintaining appropriate security over API Keys, including revoking keys when no longer needed.
6.3 Prohibited Customer Data
You must not submit Customer Data that is unlawful, infringes intellectual property rights, violates confidentiality obligations, contains malware, or is designed to exploit or disrupt the Service.
6.4 Data Processing and Retention
We process Customer Data to provide the Service, including analytics, reporting, alerting, billing administration, and operational monitoring. We may retain Customer Data as necessary to provide the Service, comply with law, resolve disputes, enforce these Terms, and maintain security and integrity. More detail is provided in the Privacy Policy and, where applicable, the Data Processing Addendum.
6.5 Deletion
Subject to applicable law and operational constraints, Customers may delete certain Customer Data through the Service. Organization deletion may result in cascading deletion of associated data.
6.6 Prompts and Model Outputs
Fenra does not require and does not collect prompt text or model output content as a product feature.
However, Customer may choose to include prompt text, model outputs, or other content in metadata fields or payloads. If Customer does, that content is Customer Data, and Customer is responsible for ensuring it is lawful and appropriate to submit.
6.7 Security Practices and Shared Responsibility
We maintain reasonable administrative, technical, and organizational safeguards designed to protect the Service and Customer Data. No security measures can guarantee absolute security.
Customer is responsible for security on its side, including:
- Keeping credentials and API Keys confidential and rotating or revoking them when needed.
- Controlling and auditing User access, roles, and permissions.
- Securing Customer systems that send data to Fenra and receive outputs from Fenra.
- Ensuring Customer Data submitted to Fenra is appropriate, lawful, and minimized.
If you believe a security issue affects your account, notify us promptly at support@fenra.io.
7. API Keys and Ingestion
API Keys are organization scoped credentials. You must treat API Keys as secrets and must not share them outside your Organization except to authorized systems and personnel.
We are not responsible for unauthorized access or usage caused by your failure to protect API Keys.
We may implement controls such as caching, throttling, deduplication, queue processing, and rate limits to support ingestion and reliability.
8. Third Party Services and LLM Providers
Fenra may integrate with or rely on Third Party Services, including Supabase, SendGrid, AWS services, and LLM provider APIs such as OpenAI, Google, and Anthropic.
Third Party Services are governed by their own terms and policies. We do not control and are not responsible for Third Party Services, including their availability, security, pricing, billing, outages, or changes to their APIs.
9. Acceptable Use
You will not, and will not permit others to:
- Use the Service to violate any law or regulation.
- Interfere with or disrupt the Service, networks, or security controls.
- Probe, scan, or test the vulnerability of the Service without our prior written permission.
- Reverse engineer, decompile, or attempt to discover source code, except to the extent such restriction is prohibited by law.
- Use the Service to transmit malware or harmful code.
- Use the Service to build, benchmark, or assist in building a competing product, except as expressly permitted in writing.
- Circumvent usage limits, quotas, access controls, or security features.
- Share, resell, lease, or provide access to the Service outside your Organization, except as expressly permitted in writing.
10. Intellectual Property
Fenra and all related software, interfaces, designs, Documentation, and trademarks are owned by the Company and/or its affiliates, successors, and licensors and are protected by intellectual property laws.
We grant Customer a limited, non exclusive, non transferable, revocable right to access and use Fenra during the term, solely for Customer’s internal business purposes and in accordance with these Terms.
11. Feedback
If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty free license to use and incorporate that feedback without compensation or obligation.
12. Confidentiality
Customer and we may exchange confidential information. Each party will protect the other party’s confidential information using reasonable care and will use it only to perform under these Terms.
Confidential information does not include information that is publicly available without breach, independently developed, or rightfully received from a third party.
13. Fees, Subscriptions, Trials, and Taxes
13.1 Plans. Usage Limits
Fenra may be offered under free and paid subscription plans. Plan features, limits, and pricing may vary. Limits may include monthly LLM transaction volume, the number of models you may configure, and data retention periods.
If you exceed plan limits, we may, at our discretion:
- Suspend or throttle ingestion, reporting, or access until the next billing cycle.
- Require an upgrade.
- Offer paid add ons or overage options.
Fenra may measure usage and eligibility for plan limits using internal counters and aggregation methods that may differ from Third Party Service reporting. Fenra’s measurement controls for plan limits, feature access, billing, and enforcement.
13.2 Billing and Auto Renewal
Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Subscriptions automatically renew unless you cancel before the renewal date.
13.3 Payment Service Provider. Merchant of Record
To provide secure subscription payments, we use Paddle as our payment service provider and merchant of record. When you purchase a subscription, you purchase it from Paddle using Paddle’s checkout and services, and the Service is licensed to you by Company (as the supplier of Fenra).
Paddle may offer payment methods such as credit or debit card and other local payment methods depending on your location. Transactions may appear on your bank or card statement as a Paddle related descriptor.
We do not receive or store full payment card numbers. Payment and billing details are handled by Paddle in accordance with Paddle’s terms and policies.
13.4 Cancellations and Downgrades
You may cancel a subscription at any time. Unless required by law, cancellation stops future renewals and you will retain access until the end of the then current paid period.
Downgrades generally take effect at the start of the next billing cycle. Until then, your current plan limits and fees apply unless Fenra specifies otherwise within the Service.
13.5 Refunds
13.5.1 Merchant of Record Payments are processed by Paddle, our payment service provider and Merchant of Record. All transactions and refunds are subject to Paddle’s Terms of Service.
13.5.2 Refund Window and Consumer Rights * Right of Withdrawal: If you are a consumer purchasing for personal use, you have a legal right to withdraw from your initial purchase and receive a full refund within fourteen (14) days from the date of purchase (the "Withdrawal Period"). By requesting immediate access to the Service, you acknowledge that this right may be limited once the Service is provided.
- General Refund Policy: For all other customers, refund requests must be submitted to support@fenra.io within fourteen (14) days of the transaction date.
13.5.3 Eligibility and Restrictions Approved refunds are issued for:
- Valid exercise of the 14-day withdrawal right.
- Technical issues or non-delivery of a paid feature that Fenra is unable to resolve within a reasonable timeframe.
- Duplicate charges resulting from a system error.
Except where mandatory law requires otherwise, refunds will not be provided for:
- Change of mind or dissatisfaction after the 14-day window.
- Partial use of the Service or failure to cancel a subscription before the renewal date.
- Downgrades during a billing cycle.
- Usage-based fees, overages, or add-ons once the usage has been incurred.
13.5.4 How to Request a Refund To request a refund or exercise your right of withdrawal, you must email support@fenra.io with the following information:
- The email address associated with your Fenra account.
- The transaction ID or Paddle receipt number.
- The date of purchase and the specific plan or add-on purchased.
13.5.5 Processing, Fees, and Taxes Approved refunds are returned to the original payment method by Paddle. Processing times are governed by Paddle and your payment provider. Refunds will include applicable taxes originally charged, in accordance with the tax rules of the jurisdiction where the transaction took place.
13.6 Overages and Add-Ons
If overages or add-ons are enabled on your account, you authorize Paddle to charge your stored payment method for all incurred usage. Fenra reserves the right to suspend or throttle usage if overage charges are declined or remain unpaid.
13.7 Failed Payments
Payments are managed by Paddle. If a payment fails, Paddle will automatically retry the charge according to their standard schedule. Fenra may suspend or downgrade your account and restrict access to the Service until the outstanding balance is paid in full.
13.8 Price Changes
We may change pricing or plan structures with at least 30 days' notice to you. Changes will take effect at the start of your next billing renewal.
13.9 Taxes
Customers are responsible for all applicable taxes, duties, and assessments associated with their purchase, excluding taxes based on Fenra's net income.
14. Service Availability. Changes
We may modify, suspend, or discontinue any part of Fenra at any time. We may update features, remove features, or change technical requirements.
We do not guarantee uninterrupted availability, specific response times, or that analytics and cost calculations will be error free.
14.1 Support
Support is provided via email at support@fenra.io.
We provide support on a commercially reasonable, best effort basis. We do not guarantee response times, resolution times, or specific outcomes unless a separate written agreement or SLA states otherwise.
Paid plans may include priority support features as described within the Service or at checkout. Enterprise support and SLAs, if any, are governed by a separate written agreement.
We may suspend or limit support if required by law, if your use violates these Terms, or if supporting the request would create security risk or unreasonable operational burden.
15. Disclaimers
To the maximum extent permitted by law, Fenra is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non infringement.
15.1 Cost and Usage Estimates
Cost calculations, pricing breakdowns, and analytics are estimates based on available data and configurations and may differ from provider invoices or actual charges.
Fenra may use different methodologies, pricing sources, tier mappings, rounding rules, assumptions, exchange rates, and effective date logic to estimate usage and costs. Pricing data and model capabilities may change by LLM providers, and Fenra may update its calculation logic at any time.
Fenra outputs are estimates for operational insight only. You are solely responsible for verifying costs, reconciling billing, and for any decisions made using the Service outputs. You use these outputs at your own risk.
15.2 Beta and Early Access
Some features may be labeled beta, preview, or early access. These features may be changed or removed at any time and may have reduced support. Beta features are provided as is.
16. Limitation of Liability
To the maximum extent permitted by law:
- No indirect damages. Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, business opportunities, or business interruption, even if we were advised of the possibility.
- Liability cap. Our total liability for all claims arising out of or related to the Service will not exceed the amounts paid by Customer to Company for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. If no fees were paid, the cap is one hundred (100) USD.
- Allocation of risk. The parties agree that these limitations reflect a reasonable allocation of risk.
Some jurisdictions do not allow certain limitations. In that case, liability will be limited to the maximum extent permitted.
17. Indemnification
Customer will indemnify and hold harmless Company and its officers, directors, employees, and agents from and against any third party claims, damages, liabilities, costs, and expenses arising from or related to:
- Customer Data, including its legality and use.
- Customer’s or Users’ use of Fenra in violation of these Terms.
- Any allegation that Customer Data infringes or misappropriates intellectual property, privacy, or confidentiality rights.
We will promptly notify Customer of the claim and reasonably cooperate. Customer may control the defense and settlement, except that Customer may not settle any claim in a manner that imposes an obligation on us without our prior written consent.
18. Term and Termination
18.1 Term
These Terms start when you first accept them and continue until terminated.
18.2 Termination by Customer
Customer may stop using Fenra at any time. If paid plans apply, termination is effective at the end of the current billing period unless stated otherwise.
18.3 Termination by Us
We may suspend or terminate access immediately if:
- You breach these Terms.
- Continued access creates a security risk, legal exposure, or operational harm.
- We are required to do so by law or by a Third Party Service.
18.4 Effect of Termination
Upon termination, your right to access Fenra ends. We may delete Customer Data after termination according to our retention practices and applicable law.
19. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including internet outages, Third Party Service outages, labor disputes, natural disasters, war, terrorism, civil unrest, pandemics, governmental actions, or failures of suppliers.
20. Compliance, Export, and Sanctions
You will comply with all applicable laws, including export controls and sanctions laws. You represent you are not located in, or controlled by persons in, restricted jurisdictions where use would be prohibited.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of Bosnia and Herzegovina.
Unless applicable law requires otherwise, the courts located in Sarajevo, Bosnia and Herzegovina will have exclusive jurisdiction and venue for disputes arising out of or related to these Terms or the Service.
22. Time Limit to Bring Claims
To the maximum extent permitted by law, any claim arising out of or related to the Service must be brought within one (1) year after the claim arises. Otherwise, the claim is permanently barred.
23. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide reasonable notice, such as by posting within Fenra or via email. Continued use after the effective date means you accept the updated Terms.
24. Miscellaneous
- Assignment and successor entity. Customer may not assign these Terms without our prior written consent. We may assign or transfer these Terms, and our rights and obligations, to an affiliate, successor, or assignee, including in connection with a reorganization, change of legal entity operating Fenra, merger, acquisition, or sale or transfer of assets. Any such assignment may include transfer or licensing of intellectual property and the continued operation of Fenra by the successor entity. We will provide reasonable notice of a change in the contracting entity. Continued use of the Service after the effective date constitutes acceptance of the successor entity as the contracting party.
- No third party beneficiaries. Except as expressly stated, these Terms do not create third party beneficiary rights.
- Severability. If any provision is unenforceable, the remainder remains in effect.
- Waiver. Failure to enforce is not a waiver.
- Entire agreement. These Terms, together with any referenced policies, are the entire agreement about the Service.
25. Privacy Policy
Our Privacy Policy explains how we collect, use, and share personal information. The Privacy Policy is incorporated by reference into these Terms.
Annex A. Product Features. Non exhaustive
Fenra includes features such as organization workspaces, user authentication, role based access control, team invitations, API Key management, asynchronous ingestion of LLM transaction data, analytics dashboards, notifications and email alerts, metadata registries, and integrations with Third Party Services.
Annex B. Plan Summary. Informational Only
Plan details may change and the Service is controlled by the plan information presented at checkout or within the Service.
Developer. Free
- Price: free
- Unlimited models across all providers
- Unlimited users, dashboards, reports, alerts
- Community support
- Data retention: 14 days
Starter
- Price: 99 USD per month, or 950 USD per year
- Unlimited models across all providers
- Unlimited users, dashboards, reports, alerts
- Email support
- Data retention: 90 days
Professional
- Price: 299 USD per month, or 2,867 USD per year
- Unlimited models across all providers
- Custom models & custom pricing configurations
- AI-powered cost recommendations
- Advanced anomaly detection
- Data export to BigQuery, Snowflake
- Priority support (24-hour response)
- Data retention: 1 year
Enterprise
- Price: custom
- Unlimited models (including custom/self-hosted)
- Custom pricing configurations
- Custom data retention periods
- SOC 2 Type II compliance
- GDPR compliance
- SAML and SSO
- SLA guarantees
- Dedicated support
- Enterprise may be governed by a separate written agreement